Privacy Policy

Effective Date: September 15, 2026

Coker Service, Inc. (“Coker Service,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, www.cokerservice.com, our telephone and text messaging systems, service operations, and other interactions with customers, prospective customers, vendors, and business partners.

1. Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

Name
Company or organization name
Mailing, billing, and service addresses
Email address
Telephone and mobile phone numbers
Equipment and service location information
Service requests and work order information
Communications with our employees, technicians, dispatchers, and customer service personnel
Billing and transaction information
Information submitted through forms on our website
Other information necessary to provide commercial food equipment service, repair, maintenance, parts, or related services

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, and similar usage information.

2. How We Use Information

Coker Service may use information we collect to:

Respond to service requests and inquiries
Schedule and dispatch service technicians
Communicate regarding service calls, work orders, appointments, estimates, quotes, repairs, parts, and equipment
Provide service status and technician arrival information
Communicate regarding billing, invoices, payments, and account matters
Provide customer support
Maintain customer and equipment service records
Improve our website, services, and customer experience
Maintain the security and integrity of our systems
Comply with legal, regulatory, contractual, and insurance requirements
Communicate information about our products or services when permitted by law and applicable consent requirements

3. SMS and Text Messaging

Coker Service may communicate with customers and other individuals by SMS or MMS text message using business telephone numbers, including telephone numbers operated through Voice over Internet Protocol (“VoIP”) and other business communications platforms.

Text messages may include, but are not limited to:

Service appointment confirmations
Technician dispatch and arrival notifications
Service status updates
Scheduling and rescheduling communications
Work order questions and updates
Parts availability or ordering information
Estimate or quote notifications
Customer service communications
Account or billing-related communications
Other communications related to services requested from Coker Service

By providing your mobile telephone number and consenting to receive text messages from Coker Service, you authorize Coker Service to send SMS or MMS messages to the mobile number provided for the purposes disclosed at the time consent is obtained.

Consent to receive SMS or MMS messages is not a condition of purchasing goods or services from Coker Service.

Message frequency may vary depending upon your interactions with Coker Service and the services being provided.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to a message. You may also communicate a request to stop receiving text messages through other reasonable means. After an opt-out request is received, you may receive a final confirmation message confirming that your request has been processed.

For assistance regarding text messages, reply HELP or contact Coker Service using the contact information provided below.

Wireless carriers are not liable for delayed or undelivered messages.

4. Mobile Information and SMS Consent

Coker Service does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.

We may disclose information to service providers that perform services on our behalf when reasonably necessary to operate our communications systems or provide requested services. Such providers may include telecommunications providers, VoIP providers, SMS messaging providers, information technology providers, customer management systems, and other vendors supporting Coker Service’s business operations.

Any such disclosure is limited to information reasonably necessary for those providers to perform services on our behalf and does not authorize them to use your mobile information or SMS consent for their own marketing or promotional purposes.

5. Sharing of Personal Information

Coker Service does not sell personal information to third parties.

We may disclose personal information when reasonably necessary to:

Provide services requested by a customer
Process transactions or payments
Operate and maintain our business systems
Work with service providers performing functions on our behalf
Protect the rights, property, safety, or security of Coker Service, our employees, our customers, or others
Comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests
Complete a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

Regardless of the foregoing, mobile phone numbers, SMS opt-in data, and messaging consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, understand website usage, improve functionality, and maintain security.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of our website.

7. Data Security

Coker Service uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, satisfy contractual requirements, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

Service and equipment information may be retained as part of the historical service record associated with a customer, service location, or piece of equipment.

9. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Coker Service is not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

10. Children’s Privacy

Coker Service provides commercial food equipment services and does not knowingly solicit or collect personal information from children under the age of 13 through our website.

If we become aware that information from a child under 13 has been collected inadvertently, we will take reasonable steps to delete it.

11. Your Privacy Choices

You may contact Coker Service to request that we update or correct certain personal information associated with you.

You may opt out of SMS communications by replying STOP or otherwise communicating a reasonable request to discontinue text messaging.

You may also unsubscribe from marketing email communications by following the unsubscribe instructions contained in those communications, when applicable.

Certain transactional or service-related communications may still be necessary to complete services you have requested.

12. Changes to This Privacy Policy

Coker Service may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal and regulatory requirements.

Updates will be posted on this page with a revised effective date. Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by applicable law.

13. Contact Us

Questions or requests regarding this Privacy Policy or Coker Service’s privacy practices may be directed to:

Coker Service, Inc.
150 E. North Avenue
Villa Park, IL 60181
United States

Website: www.cokerservice.com

For questions regarding SMS communications, you may also reply HELP to a Coker Service text message.